Logistics & Supply Chain SaaS
Repairo: Repair & Return Portal
Simplifying global repair logistics — from shipment to sign-off.
Simplifying global repair logistics — from shipment to sign-off.
Repairo is a purpose-built digital portal that manages the end-to-end journey of industrial parts sent overseas for repair — from the moment a shipment leaves your facility to the day the repaired and certified parts are returned to you.
Most operations are managed through a patchwork of emails, phone calls, spreadsheets, and manual document exchanges. This leads to delays, miscommunication, lost documents, and no real-time visibility.
Repairo brings all parties — your team, the workshop, and customs agents — onto a single, shared platform. Everyone sees the same live information, every action is tracked, and every document lives in one place.
Four types of users work within the platform, each with their own tailored view and access:
Initiates shipments, tracks part status in real time, receives updates, and approves the final return.
Receives parts, performs inspection, carries out repairs, runs quality checks, and issues Certificates of Conformance.
Handles import/export clearance and uploads customs documents directly, keeping paperwork centralized.
Manages users, configures workflows, sets up notifications, and oversees all shipments across the operation.
Instant picture of all active shipments. Status charts, priority filters, and critical handover alerts.
Manage international shipments with mandatory customs documentation enforced at each stage.
Track exactly which stage a part is at, time spent, updates, and documentation attached.
Centralized storage for invoices, Bills of Entry, QC certificates, and inspection photos.
Role-targeted email and in-portal alerts when a stage is entered, completed, or delayed.
Approve, Hold, or Reject tasks directly within Repairo with notes for a clear audit trail.
Generate branded 'Repair & Return Dossiers' including all job details and document manifests.
Optional AI assistant analyses repair jobs for risk summaries and auto-drafts status emails.
Tamper-proof history of who did what, and when, for compliance and dispute resolution.
Built-in timer tracks active days. Visual indicators for jobs on track (green) or overdue (red).
No two repair operations are identical. Repairo's built-in Flow Designer allows tailoring without coding.